Website Down.
The Zenzu Chinese furniture website crashed 5 days ago and we are still not live. The database hosted by our internet service provider 1and1 has been spammed and the website corrupted. 1and1 have appalling service: on calling them to explain that our oriental furniture business was out livilhood and that we need to be up and running asap the useless individual on the phone informed us that the only way we could communicate with anyone technical would be to send an e-mail to their abuse / support team. An e-mail was spent and nothing was heard within 12 hours nor within 24 hours of for that matter 5 days later after sending repeated e-mails and making phone calls. Truly dreadul. Our excellent e-commerce and website development partnets Roxxor have been working tirelessly to move the chinese furniture site across to be hosted on one of their dedicated servers that have been recently installed.
Zenzu are probably going to lose about one month’s worth of business from essentially not having an oriental furniture shop front for 2 weeks: people tend to make a purchasing decision for items such as a chinese wardrobe over several weeks so with the website being down for 2 weeks the buying decision could have affected the natural buying cycle of many people who had visited the site in the weeks before hand.
However it could be a blessing in disguise as we are now migrating over to a much more secure environment with Roxxor who we will be working with in the future to expand from chinese furniture to develop more advance e-commerce website platforms. In addition to oriental furniture we should be launching sites for high send solid wood doors and for a high end designer barbeque. Watch this space. Of course that all depends on us selling oriental furniture which is not that easy without a live website! All being well, we will be back in action within a few days and then it is a waiting game while we generate more customer interest over the subsequent weeks.
